Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
When you visit xobccellars.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
Under no circumstances will we share any personal financial information that we collect with any third parties or web sites. All the financial information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails, then we use your email for that purpose. If you’ve opted in, we may, from time to time, provide information to you that we think may be of interest to you.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to hello@xobccellars.com to arrange for the return of corked or flawed product. Note that it is against the law for an unlicensed person to ship wine.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Once your seasonal club shipment is processed, it is ineligable for a refund. We always give notice prior to processing wine club shipments so folks have enough time to make changes to their order, billing or shipping address + to request being placed on hold, skipping or canceling their club membership.
There is no fee to join the wine club.
Upon joining, members agree to an ongoing, re-occuring wine club shipment two times per year in the spring and in the fall. Upon joining members agree to receive a minimum of two shipments before cancellation.
Member benefits begin with the receipt of the current membership selection.
There is a minimum requirement that members stick with us for at least a year (two shipments) post sign up so you can really settle in, sip, and enjoy everything the club has to offer.
After that, you may cancel your membership at any time with a 7-day written notice of the nearest club processing date via written notice.
It is the responsibility of the member to cancel prior to the processing of payment. Once club orders are processed, selections are not eligible for a refunded.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern XOBC Cellars’ relationship with you in the context of this website.
The term “XOBC Cellars” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
You must be 21 years of age or older, to order or receive alcoholic beverages from XOBC Cellars. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from XOBC Cellars are not for resale, and are for personal consumption only.
Orders are by credit card only. We accept Visa, MasterCard, and American Express.
No minimum purchase is required, but we recommend the purchase of at least 2 bottles to make the most of the shipping cost.
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except Alaska, Delaware, New Hampshire, New Jersey, Rhode Island, South Dakota, Utah, and West Virginia. Regulations change by state continually, so please refer to this list often to note any updates.
UPS Ground is XOBC Cellars carrier of choice. Ground shipping is provided by UPS Ground at current market rates. *Note – If the customer selects UPS Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. XOBC Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser and will not be replaced by XOBC Cellars if lost, stolen or damaged during shipping.
