FAQS

Wine Club

How does the club work?

We’re an online wine club with two seasonal drops a year — spring and fall. The wine club is ongoing and recurring, so you’ll automatically be billed and shipped 2x per year. 

There is a minimum requirement that members stick with us for at least a year (two shipments) post sign up so you can really settle in, sip, and enjoy everything the club has to offer.

How do I know what club tier is right for me?

You really can’t go wrong. All tiers are packed with XOBC goodness.

Happy Campers 4-Bottle Tier: Curated, swappable, approachable. Add extra bottles and grab Heritage wines when available.

Road Trippers 6-Bottle Tier: More wine, including guaranteed Heritage selections, plus customizable extras.

Captain Collectors 12-Bottle Tier: The same as the Roadtripper tier, just more wine!

Either way you go, you get first dibs on seasonal releases, our biannual printed The Look Out seasonal club spotlight, member perks, and a portion of proceeds supporting The Looking Out Foundation. Pick the size that feels right for your glass.

What are my membership benefits?

All XOBC club members get the good stuff:

– Member pricing on all wines
– Swappable selections & add-ons (depending on your tier)
– First access to new seasonal releases, merch drops, XOBC events, collaborations and experiences
– Giving back with every bottle — a portion of proceeds supports The Looking Out Foundation

Basically: early access, exclusive content, discounts, and the warm glow of doing good while enjoying great wine.

Is there a fee to join the wine club?

There is no fee to join the XOBC Wine Club.

Shortly after sign-up, your membership will be processed for the most recent club shipment (Spring or Fall, depending on the time of year). If you’re signing up close to an upcoming release, our team will reach out with options.

Can I pick up my club allocation in person?

We don’t have a brick-and-mortar space, so we partner with our friends at Rotie Cellars to host a one-weekend pickup party during each club release.

After your seasonal allocation is processed, you’re invited to join us at Rotie Cellars in SODO (Seattle). Bring a guest—we’ll be pouring new releases plus a few fun extras.

Want to pick up your wine there? Just log into your membership profile and select “SODO pickup” as your shipping option before processing.

When can I expect my club allocation package?

Club allocations ship twice a year: Spring and Fall.

We schedule shipments during the mildest weather to protect your wine from extreme heat or cold.

Once we process, it takes our small, dedicated team a few weeks to organize and pack orders. During this time, members have plenty of opportunity to update shipping addresses, pause, cancel, or schedule a preferred delivery window.

We keep you in the know every step of the way with email and text notifications, so you’ll always know where your wine is. Once packages leave our facility, things get a bit trickier, so we do our best to make everything right before your wine ships, ensuring it arrives safe, sound, and ready to enjoy.

Can I customize my allocation package?

Yes you can!

Members can customize their allocations before we process orders.

You’ll get an email with your package details and a link to log in and make changes and add on. Happy with what you see? No action needed. Your package will arrive just as curated.

Can I make updates to my own membership?

Sure thing! Login to your profile to see all your information.
 
It is the wine club member’s responsibility to maintain updated account information including credit card information, email address, phone number and shipping address.
 
It is also their responsibility to request to be skipped, placed on hold or canceled 7 days prior to the next club allocation processing. 

Club Notifications & Communication Policies

Email is our primary way of staying in touch with members — so please make sure you remain subscribed so you don’t miss important updates.

There will be an email leading up to processing, post processing updates such as order confirmation, when your shipping label is printed, package shipped, exceptions etc. 

It is the member’s responsibility to keep their account information up to date, including email address, phone number, shipping address, and payment details.

How do I cancel my membership or place my membership on hold?

Please note that there is a minimum requirement that members stick with us for at least a year (two shipments) post sign up so you can really settle in, sip, and enjoy everything the club has to offer.

We get it—sometimes plans change, or wine just isn’t in the mix for a while. You also can pause your membership for up to two consecutive allocations. After that, it’ll automatically resume, and we’ll email you ahead of your next shipment so you’re in the loop.

If you’d prefer to cancel, just email us at hello@xobccellars.com—we’ve got you. 

Please note: cancellations require written notice at least 7 days before club processing. If you cancel after your seasonal order has been processed, that shipment will be your final one.

Can I put my membership on hold?

Sure thing! Just make sure to let us know at least 7 days before we process the next club shipment. 

Members can go on hold for up to two consecutive allocations, but we are not able to put folks on an indefinite hold. 

Sign up, Changes & Cancellaton Policies

There is no fee to join the XOBC Wine Club!

However, there is a minimum requirement that members stick with us for at least a year (two shipments) post sign up so you can really settle in, sip, and enjoy everything the club has to offer.

After that, you may cancel your membership at any time with at least 7 days’ written notice prior to the next club processing date.

What happens if its too hot or cold to ship?

We’ve got your back. Our team of little weather experts closely monitors conditions in your area and along the shipping route to make sure your wine arrives in perfect condition. If it’s too hot or too cold to safely ship, your order will automatically be placed on a weather hold.

You’ll get an email with your options, so your wine waits comfortably until it’s safe to go.

Can I change club tiers?

Level up (or drop down a tier) — just email us at hello@xobccellars.com and we’ll take care of it!

2026 CAMP XOBC AT THE GORGE

What is Camp XOBC?

A pre-show add-on experience designed for our club members and their guests. Camp XOBC is a day-camp–inspired oasis with private bar, comfortable amenities and interactive activities. 

Do you have to be a member to come to Camp XOBC?

Passes are available to club members only, but their guests don’t have to be members to come!

  • Members must be logged into their account to add passes to their cart

Sign up now for any club tier to participate. Friendly reminder… Our wine club is billed and shipped twice per year, and members commit to a minimum of two club shipments before canceling membership. More questions about the club? Scroll down to the bottom of this page for details.

What is the price?

Camp XOBC passes are $100 per person and available exclusively to XOBC Wine Club members. Members may purchase up to 4 passes per show date.

If you sign up now to access Camp XOBC passes, please note that new memberships will also be processed for the Spring Wine Club Allocation, plus applicable tax and shipping based on your selected club tier.

How will check in work?

Team XOBC will follow up again before the show with more specific details week of. But there will be a dedicated Camp XOBC check-in area at the main gate entrance.

Guests will check in with our team to recieve their Camp XOBC  wristband(s).

After check-in, once it is time, your concert tickets will be scanned at the main gate for entry and our team will escort you to the Camp XOBC area. 

** If you also have other VIP experiences purchased… During check in before entering the venue, you will check in at the VIP tent for BOTH your VIP package and Camp XOBC simultaneously. Look for the hybrid line!

What are the Camp XOBC event hours each day?

Camp XOBC event timing each day: 

  • Friday, May 29, 4-7 p.m.

  • Saturday, May 30, 4-7 p.m.

  • Sunday, May 31, 2-5 p.m.

Specific details about check in time and location will be emailed to everyone who bought passes the week of, but likely at least 30 mins before event start time.

How many passes can I purchase?

Members may purchase up to 4 Camp XOBC passes per show date (guests are not required to be club members)

I live outside the U.S. — can I still participate in Camp XOBC and the Wine Club?

Yes! While XOBC can’t currently ship wine outside the U.S., international members are still welcome to join. Many choose to send their wine allocations to friends or family in the States while enjoying perks like Camp XOBC access and other exclusive experiences. 

What's included with my pass?

 

  • Early venue entry + access to Camp XOBC 
  • Redeemable for 2 beverages at our private bar (N/A options available)
  • Lawn games, camp-inspired activities, and communal hangs
  • Luxury restrooms, shaded lounge areas, and comfortable seating
  • A place to gather before the show

 

What does my Camp XOBC early entry pass give me access to?

If you have not purchased additional VIP experiences, your early access includes Camp XOBC and the adjacent Megamerch store only. Access to the rest of the venue begins at 5 PM when GA doors open.

 

 

Does my Camp XOBC pass come with a ticket to the show?

No. Camp XOBC is an add-on experience for guests already attending and requires a separately purchased ticket to that evening’s concert.

What is the Camp XOBC access & re-entry policy?

Camp XOBC pass holders may access Camp XOBC and the Megamerch store starting at 4 PM.

Beginning at 5 PM (GA doors), guests may leave and re-enter the Camp XOBC area between 5–7 PM. However, once you enter the main concert venue, re-entry is not permitted.

Can I attend Camp XOBC if I already purchased another VIP experience?

Yes! Camp XOBC is a standalone pre-show add-on experience and is not affiliated with other VIP packages or pre-show experiences.

Camp XOBC will be happening simultaneously with other VIP events. Our space will be open from early entry through the first performance of the evening. If your schedule allows time for both, we’d love to have you join us.

Sound check should wrap by 4PM, so enjoy your experience and then head on over to Camp XOBC where you will be greeted by our team and will receive drink tickets.

** During check in before entering the venue, you will check in at the VIP tent for both your VIP package and Camp XOBC simultaneously. Look for the hybrid line!

 

 

Are kiddos allowed?

Yes, kids are allowed at Camp XOBC but will require their own Camp XOBC pass. They will get two drink tickets redeemable for non-alcoholic beverages.

We’ll also have the XOBC + LOF Community Outpost located just across from the Bigfoot Bar — a public event space open to all ages featuring free activities like a photo booth and the Stardust Sparkle Face Paint Bar. See below for more details on the Community Outpost.

I’m interested in Camp XOBC, but can’t commit to the wine club. How else is XOBC participating during the weekend?

Great question! We’ll also be hosting the XOBC x LOF Community Outpost, located across from the Bigfoot Wine Stand.

Open to all concertgoers throughout the weekend, the Community Outpost is a gathering place for connection, conversation, shade, joy, and a few fun free or donation-based activities.

XOBC wines will also be available at most concessions throughout the venue and available for bottle purchase at the General Camp Store.

Where is Camp XOBC located inside the venue?

Camp XOBC will be located just a short 5–6 minute walk from the main entrance along the primary pathway toward the amphitheatre — approximately 1/4 mile in. It will be easily visible from the main entrance path.

Are the passes physical or digital?

Camp XOBC passes are digital only. No physical passes will be shipped.

BRAND AND PRODUCT FAQS

Where are XOBC wines from?

Straight from Brandi’s backyard… well, almost! Our grapes are grown in Washington (mostly from Columbia Valley, Washington and the surrounding areas) and the wines are made right there too.

Does Brandi make the wine?

Brandi does a lot of things — like giving you full-body chills when her voice breaks in “The Story” — but she leaves the winemaking to the experts.

That said, she’s deeply involved in the process, collaborating closely with our winemaker to craft wines that truly reflect the region and what you love to drink.

Do XOBC wines have sulfites?

Yes, a little bit, but nothing scary. Sulfites are a natural part of the fermentation process that help keep wine tasting consistently delicious, and exist in wines everywhere. While wine can legally have up to 350ppm of sulfites, we add just enough to do the job, keeping everything under 100ppm, which is even below the threshold. So, whether it’s a red, white, sparkling you’re getting wine that’s stable, tasty and easy to enjoy.

Are XOBC wines vegan?

Oui, chef! No egg whites, no fish bladders, no casein — Just beautifully made wine, finished without animal byproducts.

What are Every Day XO wines?

Our Everyday XO wines are just that — everyday luxury. Easy-drinking, lower ABV, and made for real life moments: weeknight dinners, last-minute hangs, or bringing something great to the table (without overthinking it).

Think approachable, modern, and always ready to pop. Club members get first access to new seasonal releases (plus special pricing), but a few favorites are always available year-round.

What are Heritage wines?

Heritage wines are our legacy, small-batch stunners from the XOBC Heritage Collection. These are the O.G. XOBC wines we have made since the very beginning; estate-bottled, limited production and mostly reserved for club members. The public only gets a chance if you don’t drink them all first.

Shipping, Returns & Refunds

Can I pick up my order?

Unless you live in the Seattle area, we don’t offer pick-ups, and here’s why: to give back as much as we can, we keep things simple and overhead low so more funds go straight to The Looking Out Foundation. That means no brick-and-mortar space, just great wine shipped right to your door. Easy, efficient, and for a good cause.

If you are in the Seattle area and have selected to pick up your seasonal wine club allocation, there will be a pick up location designated during a specific window for you to stop by an pick up. Pick ups apply to club allocation orders only.

What states do you ship to?

We currently ship wine to all states except: AK, DE, NH, NJ, RI, SD, UT, and WV. Alabama (to state liquor stores only) & Hawaii (2-day and express shipping only).

I won't be home to sign for my package.

If your package hasn’t shipped yet: Email us and we’ll hold your order or schedule a better time to ship.
You can also login to update your shipping addres to a UPS Store nearby affiliated pickup location.
 They’ll accept your package and hold it for up to 5 business days. Click here to find a location, or email us for help.

If your package has already shipped:
It’s too late for us to make changes, but you still have options:

– Click “Change My Delivery” on your tracking page to reroute or reschedule. Fees may apply.
– Create a free UPS My Choice account to easily manage your delivery.

Do I HAVE to sign for my package?

We know, it’s a buzzkill, but we don’t make the rules. By law, someone 21+ has to be home to sign for wine deliveries.

If you won’t be home, no worries! Just click the link at the bottom of your tracking page to reschedule delivery or reroute your package to a new address (there may be a small fee). 

What happens if my order is returned to XOBC?

We get it. Life happens. If your package is returned, a flat re-shipment fee will apply to cover UPS costs. As a business that directs resources to charity organizations in need, we unfortunately can’t absorb these fees.

If you’d prefer a refund instead, no problem. Just note that the shipping fee is non-refundable.

To avoid this in the future, let us know if we can help you choose an alternative shipping location nearby, so your wine is waiting for you to pick up at your convenience.

Can I schedule a delivery date for my shipment?

If you let us know before your package ships out, we can hold your package and ship it out at a later time.

If it is already on the road, reach out to UPS directly to arrange a different delivery date. We recommend signing up for UPS MyChoice (it’s free!) where you can manage your shipments and receive delivery updates.

My tracking number says my package arrived but it didn't!

Don’t panic. First, file a claim using the link at the bottom of your tracking page, then shoot us an email. We’ll do our best to support you and figure out the next steps.

Every once in a while, this sorts itself out, so keep an eye on your tracking. The UPS driver is only human, and might have accidentally scanned your package too soon.

What if I received a damaged package or broken bottle?

Oh no! If your wine arrived a little worse for wear, please let us know as soon as possible. To help us file a claim with UPS and get a replacement on the way, we ask that you include photos of the box (inside and out) and the damaged bottles if you can.

Once you’ve got those, reach out to us at hello@xobccellars.com and we’ll do our best to make it right.

My wine tastes off.

Wine is a natural product, so every once in a while a bottle might taste a little “off.”

If that happens, please let us know and we’ll happily replace it. Before you toss it, snap a photo of the back label so we can reference the code. Then email it to hello@xobccellars.com along with your order number.

Can I return or exchange my bottles?

All sales are final—once your wine is delivered, we’re unable to take it back. That said, we’re always here to help. If something isn’t right, just email or text us and we’ll do our best to make it right together.

Due to legal regulations, we can only process refund or replacement if the wine is corked or flawed. We’re not able to accept returns for weather-related damage or orders placed in error.

I want a refund for my order?

Orders may be canceled for a refund within 14 days of purchase or club processing, provided the order has not shipped, but may be subject to a restocking fee depending on where in the fulfillment process your order is.

After 14 days, all sales are final. Orders placed on weather hold remain subject to this cancellation policy and will be held until safe shipping conditions allow delivery.

If your wine arrives damaged, broken, defective, or corked, please contact us within 30 days of delivery. We review these situations on a case-by-case basis and may offer a replacement, or refund at our discretion.

Shop

Do I have to be a wine club member to buy XOBC wines?

No! All are welcome. However, if you are a club member, members have perks like receiving special member pricing on all bottles and first access to new releases and collaborations.

I am having trouble deciding, can you make a recommendation?

Heck yeah! We thought you’d never ask! Email us at hello@xobccellars.com and we’ll help you pick the perfect wine.

Where can I buy XOBC wines in my state?

Right now, XOBC Cellars is available exclusively through our direct-to-consumer shop — which means every bottle comes straight from us to you, no middlemen, no retail shelves.

We’re intentionally keeping it this way (for now). It allows us to stay close to our community and maintain quality assurance.

We’re not currently distributed in stores or restaurants — but never say never. When that changes, you’ll hear it from us first.

Until then, this is the only place to find XOBC: right here, at our table.

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